Shipping & Refund Policy

At Diwalibaa Organics, we aim to deliver your orders quickly and ensure a smooth shopping experience. Please read our Shipping & Refund Policy carefully.

🚚 Delivery Timeline

• Orders are processed within 24–48 hours after confirmation
• Delivery is typically completed within 3 working days
• Delivery timelines may vary slightly due to location, weather conditions, or courier delays

We partner with reliable courier services to ensure safe and timely delivery.

📦 Shipping Coverage

• We currently ship across India
• Shipping charges, if applicable, will be shown at checkout

🛑 Order Delays

While we strive to deliver within 3 days, Diwalibaa Organics is not responsible for delays caused by:

• Courier partner issues
• Incorrect or incomplete address details
• Natural or unavoidable circumstances

🔁 Returns

Due to the nature of our products (health and food items), we do not accept returns once the product has been opened or used.

Returns are accepted only if:

• The product is damaged during transit
• The wrong product is delivered

You must inform us within 24 hours of delivery with clear photos or videos of the issue.

💰 Refunds

• Approved refunds will be processed within 5–7 working days
• Refunds will be made to the original mode of payment

If a replacement is available, we may offer a replacement instead of a refund, based on the situation.

❌ Non-Refundable Cases

Refunds will not be provided for:

• Change of mind
• Taste or personal preference
• Incorrect usage of the product
• Delays caused by courier partners

CANCELLATIONS

• Orders can be cancelled before dispatch only
• Once shipped, cancellation requests will not be accepted

CONTACT US

For any shipping, return, or refund-related concerns, please contact us through our website contact page within the required time.

Diwalibaa Organics
Good Health for Every Indian 🇮🇳