Returns & Refund Policy
If a product arrives damaged, incorrect or incomplete, please contact our team with your order number and a description of the issue. This helps us locate your purchase and understand what happened.
What to include
Where possible, keep the product and its original packaging while we review your request. Photographs of the item, shipping label and packaging help us check a damaged or incorrect delivery. Do not send an item back before receiving return instructions.
Review and resolution
Refund or replacement requests are reviewed against the order details, product condition and packaging. Our team will explain the next steps and confirm the resolution after reviewing your request. Do not consume a product that appears damaged or compromised.
Approved refunds
When a refund is approved, it is processed to the original payment method. The time taken for it to appear depends on the payment provider and your bank. Contact us with your order number if you need help following up on an approved refund.
Questions about this policy? Contact our team.